COVID-19 CANCELLATION POLICY

In the event that your reservation at Domaine de Rochebonne becomes impossible due to COVID-19 restrictions, SARL Domaine de Rochebonne gives you the possibility to postpone your stay or to cancel with a full refund, cancellation possible up to 3:00 PM on the day of your arrival.

This COVID-19 cancellation policy is only effective in the event that the booked stay becomes impossible due to local and national government measures, protocols and regulations regarding the COVID-19 pandemic. This also applies if decisions taken by the government of your own country make it impossible for you to arrive at Le Domaine de Rochebonne.  

NEW! From the 1st of February 2021 all our rental prices include bed linen, bath towels and pool towels prepared by a professional Covid-19 compliant laundry service and the beds will be made for your arrival.

COVID-19

We have invested in professional grade disinfection equipment and products and we are abiding to a strict protocol which will be followed rigorously before each arrival and after each departure.

In order to protect our guests as well as ourselves, in accordance with the local authorities we have taken the following precautions:

Your arrival

Upon your arrival please phone us so that we can come and greet you outside and show you to your accommodation.

We request that our guests respect a distance of minimum 2 metres from another guest or a member of staff.

We will be providing hand sanitiser to each party upon arrival as well as one facemask for each guest within each party.

We kindly request that you don't come round to our office / home but contact us by phone or SMS If there is anything you need. Of course if you see us outdoors on the grounds then don't hesitate to come and chat. We are always available to make sure you have everything you need and always happy to help.

Entrance and exit.

Our gites 1 to 8 and the Studio all share the same main entrance gate as well as the small back woodland gate. Both these gates must be kept closed at all times so please take precautions when opening and closing the gate. At each entrance to the property there will be hand sanitiser and / or hand washing facilities. You must use these every time you enter the property even if you have been out only for a few minutes.

Cleaning

Le Domaine de Rochebonne staff will enter the rental after each guest's departure to carry out the end of stay clean* and to disinfect the rental from top to bottom following a strict government issued checklist.

Upon departure, each guest must leave all the interior and exterior doors as well as windows and skylights of the rental wide open regardless of the weather.

*The end of stay clean for our gites is not included in the price. We charge 100€ if you don't want to carry out the end of stay clean yourselves.

Bed linen and towels

NEW! From the 1st of February 2021 all our rental prices include bed linen, bath towels and pool towels prepared by a professional Covid-19 compliant laundry service and the beds will be made for your arrival.

Communal areas

Communal areas such as pools and play areas will be cleaned and disinfected everyday and a maximum number of people at any time could be imposed. We have provided surface disinfectant, hand sanitizer and wipes close to the play areas and pool.

Most importantly, remember to wash your hands very frequently. As we all know this is the key to slowing down the virus.

We're looking forward to welcoming you soon. Kindest regards. Will and Johanna.

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