COVID-19 CANCELLATION POLICY

In the event that your reservation at Domaine de Rochebonne becomes impossible due to COVID-19 restrictions, SARL Domaine de Rochebonne gives you the possibility to postpone your stay or to cancel with a full refund, cancellation possible up to 3:00 PM on the day of your arrival.

This COVID-19 cancellation policy is only effective in the event that the booked stay becomes impossible due to local and national government lockdowns or travel restrictions which prevent you from arriving at Le Domaine de Rochebonne. This also applies if travel restrictions or lockdowns in place by the government of your own country make it impossible for you to arrive at Le Domaine de Rochebonne.  


COVID-19

All our rental prices include bed linen, bath towels and pool towels prepared by a professional Covid-19 compliant laundry service and the beds will be made for your arrival.

Please apply all current Covid-19 restrictions and precautions at all times when you are on the property.

Hand sanitizer is available at both entrances to the property and at the swimming pool. Please disinfect your hands each time you open the gate.

All of our Holiday homes are subject to anti-Covid disinfection before the arrival of each tenant which is carried out by our staff.

Our linen is prepared by a Covid compliant professional laundry service in accordance with Covid-19 sanitary rules.

We have invested in professional quality disinfection equipment and products and we follow a strict protocol that will be rigorously followed before each arrival and after each departure.

In order to protect our customers as well as ourselves, in accordance with local authorities, we have taken the following precautions:

Coming and going

Our gîtes 1 to 8 and the Studio all share the same main entrance gate as well as the small gate on the village side. These two gates must be kept closed at all times, so please take precautions when opening and closing the gate. At each entrance to the property there is hand sanitizer and / or hand washing facilities. You should use them every time you enter the property, even if you have only been out for a few minutes.

Cleaning.

Domaine de Rochebonne staff will enter the rental after each guest has left to clean * AND disinfect the rental from top to bottom following a strict government-issued checklist.

Upon departure, each guest must leave all interior and exterior rental doors and windows wide open regardless of the weather.

* The end-of-stay cleaning of our cottages is not included in the price. This option is charged (24€ to 64 € depending on the accommodation) if you do not wish to do the end-of-stay cleaning yourself.

Communal areas

Common areas such as swimming pools and playgrounds will be cleaned and disinfected every day and a maximum number of people at any time could be imposed according to the regulations in force. We have provided near the playgrounds and the swimming pool surface disinfectant and hydro-alcoholic gel as well as paper towels.

Above all, remember to wash your hands very frequently. As we all know, this is the key to slowing down the virus.