COVID-19 CANCELLATION POLICY

In the event of cancellation of your stay by decision of the French government, making the stay impossible due to one or more restrictions imposed by the French government due to the COVID-19 pandemic, SARL Domaine de Rochebonne will issue a credit for the value of the booked stay which is valid for 18 months OR issue a full refund depending on government measures, decisions and regulations in force. This COVID-19 cancellation policy is only effective in the event that the booked stay becomes impossible as a result of government decisions regarding the COVID-19 pandemic. Otherwise, our standard cancellation policy applies. 

General conditions of sale

Article 1: RESERVATIONS AND PAYMENTS

Reservations are made by phone, mail or online at www.domainederochebonne.com or www.seasidefrance.com All reservations must include payment with:

A deposit of 35% of the total price of your rental and additional services.

THE EXCEPTIONAL AMOUNT FOR YOUR STAY must be paid no later than 15 days before the date of your arrival. Under no circumstances will deductions be allowed in the event of late arrival or early departure.

In accordance with article no. L.121-21-8 of the Consumer Code, we remind you that accommodation services, which must be provided on a specific date or for a specific period, are not subject to the 14-day right of withdrawal.

Article 1: PRICES

The prices and information published on our website www.domainederochebonne.com are basic prices which do not include optional services (texts and photos for information only). The prices established during reservations include the applicable VAT rates. 

Prices may be subject to change during the season.

Article 2: TOURIST TAX

The tourist tax is collected on behalf of the municipality AND IS INCLUDED IN THE PRICE OF YOUR STAY

Article 3: PURPOSE 

These general conditions are applicable to all tenants who have booked a stay at Domaine de Rochebonne and are reserved for the exclusive use of seasonal rentals of SARL Domaine de Rochebonne. The word “tenant” designates the tenant (s) who have previously reserved or arrived at the property and have made a reservation of holiday accommodation with SARL Domaine de Rochebonne. Any reservation made with SARL Domaine de Rochebonne constitutes a contract. SARL Domaine de Rochebonne is the owner and administrator of the site www.domainederochebonne.com and www.seasidefrance.com. Only French law is applicable to the contract.

Article 4: GENERAL PROVISIONS 

The SARL Domaine de Rochebonne undertakes not to disclose to any third party any information of any nature whatsoever, on any medium whatsoever, that the tenant would have had to communicate to it during the execution of this contract.

These latter provisions are not, however, applicable to requests for information formulated by administrations and / or courts.

Article 5: PAYMENT AND CONTRACT

A deposit will be paid when booking the holiday home in an amount representing at least 30% of the rental price. A deposit is considered a deduction from the rental price. Additional 30% payable at least 90 days prior to arrival and remaining balance at least 45 days prior to arrival. In case of cancellation, up to 90 days before your arrival, 50% of the deposit is refundable. If canceled 89 days or less before your arrival, no deposit is refundable. Charges not included in the rent must be paid at the start of your stay.

Article 6: OPTIONAL EXTRAS

End of stay cleaning: If you do not take this option, you must leave the accommodation clean and tidy as you found it, cleaning equipment and cleaning products are provided. A cleaning checklist will be provided to you upon arrival.

  • 1 bedroom house: 25 €

  • 2 bedroom house: 35 €

  • 3 bedroom house: 45 €

  • 4 bedroom house: 55 €

  • 5 bedroom house: 65 €

  • Chateau: Included unless stated otherwise.

COVID-19: All our accommodation and their facilities are subject to our Covid-19 cleaning and protocol of disinfection which is carried out by our staff between each guest. Please see our Covid-19 page for more information. 

Towels and bed linen: All our rental rates include bed linen, bath and pool towels. Our linen is prepared by a professional laundry service in accordance with Covid-19 sanitary rules and beds will be made for your arrival.

Highchair: € 10.00

Cot: 10,00 €

Dog or cat: 10,00 € 

Article 7 ACCOMMODATION CAPACITY

Accommodation Is provided for a specific number of occupants. In any case, it cannot be occupied by more people (children and babies included). If this is the case, the management has the right to refuse entry to any additional person.

Minors unaccompanied by their parents or legal guardians will not be allowed.

Under no circumstances can the tenant claim any right to stay in the premises at the end of the rental period initially provided for in the contract, except with the agreement of SARL Domaine de Rochebonne.

Article 8: USE OF THE PREMISES 

SARL Domaine de Rochebonne will provide the accommodation according to the description it has made and will keep it in good working order. The tenant will benefit from the rental in a peaceful manner and will make good use of it, depending on the destination of the place. The rented premises are used for temporary accommodation or holidays, to the exclusion of any professional activity of any kind (maximum 3 months).

At departure, the tenant agrees to leave the rental as clean as he found it on arrival unless the tenant has paid for the cleaning option. Any repairs of any importance, made necessary by the negligence of the tenant during the rental, will be at his expense.

The rental may in no case benefit third parties, except with the prior agreement of SARL Domaine de Rochebonne. The tenant is prohibited from subletting, even free of charge, on pain of termination of the contract; the total amount of the rent remaining acquired or due to SARL Domaine de Rochebonne.

The installation of tents or the parking of caravans on the land of the rented property is prohibited, except with the prior agreement of SARL Domaine de Rochebonne.

The number of tenants cannot be greater than the maximum capacity indicated in the catalog or the description. Exceptionally and subject to the agreement of SARL Domaine de Rochebonne, this rule may be waived. In this case, the SARL Domaine de Rochebonne will be entitled to collect a price increase which must be communicated to the tenant in advance and entered on the rental contract.

Article 9: SWIMMING POOLS. SAFETY AND REGULATIONS:

PRIVATE SWIMMING POOL This pool is located on the North west side of the property and its usage is reserved exclusively for the tenants occupying the following accommodation unit:

Le Château de Rochebonne  

The swimming pool is open every day of the week and available 24 hours a day from April the 1st until October 30th.

The swimming pool is not supervised. 

YOUR SAFETY and THE SAFETY OF CHILDREN ARE YOUR RESPONSIBILITY 

THE POOL GATE must always be closed and must never be kept open for any reason. SARL Domaine de Rochebonne cannot be held responsible for any material or bodily injury.

ANIMALS are not allowed inside the swimming pool enclosure.

GLASS  (bottle, glasses, jars, etc.) is prohibited inside the swimming pool. Only cups or bottles made of plastic, metal or other unbreakable materials are authorized. Do not throw anything into the water. 

SHARED SWIMMING POOL This swimming pool located on the north east corner of the property is a communal pool shared by the 9 following accommodation units:

Gite1: La Chaumiere

Gite 2: La Charrue

Gite 3: Le Chai

Gite 4: Le Pressoir

Gite 5: La Cave

Gîte 6: Le four à pain

Gîte 7: La Mangeoire 

Gite 8: Le Logis

Le studio

The swimming pool is open every day of the week from 8:00 am to 9:00 pm from May 1st until October 30th 

The swimming pool is not supervised. 

YOUR SAFETY and THE SAFETY OF CHILDREN ARE YOUR RESPONSIBILITY 

 

THE POOL GATE must always be closed and must never be kept open for any reason. SARL Domaine de Rochebonne cannot be held responsible for any material or bodily injury.

ANIMALS are not allowed inside the swimming pool enclosure.

GLASS  (bottle, glasses, jars, etc.) is prohibited inside the swimming pool. Only cups or bottles made of plastic, metal or other unbreakable materials are authorized. Do not throw anything into the water. 

The pool is there for everyone, so be respectful of other guests. 

The swimming pool opens at 8:00 a.m. and closes at 9:00 p.m. Failure to respect these closing times results in an immediate end of the stay of the reservation concerned.

Article 10: NOISE

This is a family place and is not suitable for any type of party. No noise after 11 p.m. If you decide to listen to music, you should take into account the other guests and at the minimum volume. No music after 11 p.m.

We will not tolerate any type of aggressive behavior. Anyone who is aggressive or angry or disrespectful to other customers, staff or management will be forced to leave immediately without any refund.

SARL Domaine de Rochebonne reserves the right to end the stay of a tenant without justifying the reasons.

Article 11: ANIMALS 

The SARL Domaine de Rochebonne accepts pets, the tenant must specify the animals that will accompany him. Please contact us before bringing your pet.

Pets are not allowed inside the swimming pool enclosure.

Article 12: INVENTORY

The contradictory inventory and inventory of furniture and other equipment is carried out at the start and end of the stay by SARL Domaine de Rochebonne or its duly representative empowered, and the tenant. If it is not possible to carry out the inventory on arrival, the tenant will have 24 hours to check the inventory displayed and report any anomalies noted to the Domaine de Rochebonne. After this period, the rented goods will be considered free from damage on the arrival of the tenant. A contradictory exit inventory must be established. The tenant accepts that this inventory can be carried out either with the SARL Domaine de Rochebonne or its agent. If the Domaine de Rochebonne or its agent notices damage, it must inform the tenant within one week.

Article 13: COVID-19 CANCELLATION POLICY

In the event of cancellation of your stay by decision of the French government making the stay impossible due to one or more restrictions imposed by the French government due to the COVID-19 pandemic, the SARL Domaine de Rochebonne will issue a credit note for the value of the reserved stay which is valid for 18 months OR issue a full refund depending on government measures, decisions and regulations in force. This COVID-19 CANCELLATION POLICY

is only effective in the event that the booked stay becomes impossible as a result of government decisions regarding the COVID-19 pandemic. Otherwise, our standard cancellation policy applies. 

Article 14: CANCELLATION / CANCELLATION OF STAY

We remind you that, in application of the measures provided for in Articles L221-28 et seq. of the Consumer Code, none of the services offered by Sarl Domaine de Rochebonne is subject to a right of withdrawal. Consequently, any cancellation made by the customer after booking and before departure will have the following consequences:

14 a) CANCELLATION AT THE TENANT'S INITIATIVE

In the event of cancellation, up to 90 days before your arrival 50% of the deposit is refundable. If canceled 89 days or less before your arrival, no deposit is refundable. Charges not included in the rent must be paid at the start of your stay.

If the tenant does not show up within 24 hours of the arrival date indicated on the contract, this contract is terminated and SARL Domaine de Rochebonne can dispose of its rental. The deposit is also acquired by SARL Domaine de Rochebonne which may request payment of the balance of the lease.

14 b) TERMINATION AT THE INITIATIVE OF SARL DOMAINE DE ROCHEBONNE

In the event of cancellation by SARL Domaine de Rochebonne, THE COMPANY will reimburse the tenant for the full amount paid. The tenant may not claim damages or compensation for moral damage and financial damage suffered.

14 c) IN THE EVENT OF CANCELLATION IN THE COURSE OF THE CONTRACT

When the termination of the contract by SARL Domaine de Rochebonne occurs during the term of the lease, it must be duly justified (non-payment of rent, bad check issued by the tenant, proven deterioration of rented premises, neighborhood complaints, etc.). This cancellation, which occurs in person by acknowledgment of receipt, results in the departure of the tenant within two hours of receipt of the letter notifying him of this decision. In this case, whatever the cause of the termination, the entire rental amount remains acquired by SARL Domaine de Rochebonne. SARL Domaine de Rochebonne reserves the right to retain the amount of the deposit under the conditions specified in the "deposit" paragraph.

Article 15: INTERRUPTION OF THE STAY: In the event of early termination of the stay by the tenant, and if the liability of SARL Domaine de Rochebonne is not questioned, no refund will be made, apart from the breakage deposit.

Article 16: INSURANCE: SARL Domaine de Rochebonne has professional civil liability insurance with MMA ASSURANCES Number 146705093

Article 17: LITIGATIONS: Any complaint must be addressed as soon as possible to Domaine de Rochebonne 17320 St Just-Luzac, which will intervene to promote the amicable settlement of disputes:

- if the contract has been signed by SARL Domaine de Rochebonne and the tenant,

- if the complaint is made within the first three days following arrival, for any dispute concerning the inventory of fixtures or the description,

- at the end of the stay for all other disputes.

For all disputes arising from the execution or interruption of this contract, only the Courts of the jurisdiction of the location of the building object of the rental are competent.