In the event that your reservation at Domaine de Rochebonne becomes impossible due to COVID-19 restrictions, SARL Domaine de Rochebonne gives you the possibility to postpone your stay or to cancel with a full refund, cancellation possible any time before your arrival.
This COVID-19 cancellation policy is only effective in the event that the booked stay becomes impossible due to local and national government measures, protocols and regulations regarding the COVID-19 pandemic. This also applies if decisions taken by the government of your own country make it impossible for you to arrive at Le Domaine de Rochebonne.
BOOKINGS AND PAYMENTS
Bookings are made by telephone, mail or online at www.domainederochebonne.com All bookings must include a payment with:
A deposit of 30% of the total price of your rental and any additional services.
THE OUTSTANDING AMOUNT DUE FOR YOUR STAY must be paid at the latest 30 days before the date you arrive. Deductions will in no event be permitted in the event of late arrival or early departure.
In accordance with article no. L.121-21-8 of the French consumer code, we remind you that accommodation services, which must be provided on a specific date or for a specific period, are not subject to the 14 day right of withdrawal.
Prices and information published on our website www.domainederochebonne.com are base prices which do not include optional services (text and photos for information purposes only). Prices established when bookings are made are inclusive of applicable VAT rates.
Prices may be subject to change during the season.
Tourist tax is shown clearly on invoices. Tourist tax is collected on behalf of the municipality AND IS INCLUDED IN THE PRICE OF YOUR STAY
These general conditions are applicable to all tenants who have booked a holiday at Domaine de Rochebonne and are reserved for the exclusive use of vacation rentals of SARL Domaine de Rochebonne. The word "tennant" refers to the tenant or tenants who have previously booked or arrived at the property and made a reservation for holiday accommodation with the SARL Domaine de Rochebonne. Any reservation made with the SARL Domaine de Rochebonne constitutes a contract. The Company SARL Domaine de Rochebonne is the owner and administrator of the website www.domainederochebonne.com and www.seasidefrance.com. Only French law is applicable to the contract.
SARL Domaine de Rochebonne undertakes not to disclose to any third party any information whatsoever, on any medium whatsoever, that the tenant has been brought to give him during the execution of this contract.
These latter provisions, however, are not applicable to requests for information made by administrations and / or the Courts.
PAYMENT AND CONTRACT
A down payment will be paid upon booking the holiday home of an amount representing at least 30% of the rental price. A downpayment is considered as a deduction for the rental price. A further 30% to be paid at least 90 day before your arrival and remaining balance at least 45 days before your arrival. In the event of a cancellation, up to 90 days prior to your arrival 50% of down payments are refundable. In the event of cancellation 89 days or less prior to your arrival, no down payments are refundable. Charges not included in the rent must be paid at the beginning of your stay.
End of stay cleaning: If you do not take this option you will have to leave the accommodation clean and tidy as you found it, household cleaning equipment and cleaning products are provided. A cleaning check-list will be provided upon your arrival.
COVID-19: All of our accommodation and their facilities are subject to our Covid-19 cleaning and disinfection protocol which is carried out by our staff between each guest. Please see our Covid-19 page for more information.
Towels and bed linen: 16.00 € per person (beds will be made upon arrival)
Bed linen only: 8.00 € per person (beds will be made upon arrival)
Highchair: 5.00 €
Cot: 5.00 €
Dog or cat: 50.00 € (We welcome our animal friends all year round except in July and August)
CAPACITY OF ACCOMMODATION
Accommodation is provided for a specific number of occupants. In no event may it be occupied by more people (including children and babies). If this is the case, management has the right to refuse entry to any additional people.
Minors unaccompanied by their parents or legal guardians will not be permitted.
Under no circumstances may the tenant claim any right to remain in the premises at the end of the rental period initially provided for in the contract, except with the agreement of SARL Domaine de Rochebonne.
USE OF THE PREMISES
The SARL Domaine de Rochebonne will provide the housing according to the description he has made and will keep it serviceable. The tenant will enjoy the rental in a peaceful way and make good use of it, according to the destination of the place. Rented premises are used for temporary housing or holidays, excluding any professional activity of any kind (maximum 3 months).
Upon departure, the tenant agrees to leave the rental as clean as he found it on arrival unless the tenant has paid the cleaning option. Any repairs of whatever importance, made necessary by the negligence of the tenant during the rent, will be his responsibility.
The rental can not in any case benefit third parties, except prior agreement of the SARL Domaine de Rochebonne. Subletting is prohibited to the lessee, even free of charge, under penalty of termination of contract; the full amount of the rent remaining acquired or owed to the SARL Domaine de Rochebonne.
The installation of tents or the parking of caravans on the land of the rented property is prohibited, except prior agreement of the SARL Domaine de Rochebonne.
The number of tenants can not be greater than the maximum capacity indicated on the catalog or description. Exceptionally and subject to the agreement of the SARL Domaine de Rochebonne, it may be derogated from this rule. In this case, the SARL Domaine de Rochebonne will be entitled to collect a price increase which must be previously communicated to the tenant and recorded on the rental agreement.
SWIMMING POOL SAFETY: The swimming pool is not supervised. Child safety is the SOLE RESPONSIBILITY of adults / guardians / parents. The pool gate must always be closed and must never be kept open for any reason. The SARL Domaine de Rochebonne will not be held responsible for any material or bodily injury caused by the negligence of the tenants or other holidaymakers.
The pool is for everyone, so be respectful of other guests.
We will not tolerate any type of aggressive behavior. Anyone who is aggressive or angry, shouting or disrespectful to other guests or management will be obliged to leave immediately.
The SARL Domaine de Rochebonne reserves the right to terminate the stay of a tenant without justifying its motivations.
It is a family friendly place and is not suitable for any type of party. No noise after 10PM. If you decide to listen to music, you must take into account the other guests and the minimum volume. No music after 10PM.
PETS AND ANIMALS
If the SARL Domaine de Rochebonne accepts domestic animals, the tenant must specify to him the animals which will be accompanying . Please contact us before bringing your pet.
The contradictory inventory and inventory of furniture and other equipment are made at the beginning and end of the stay by the SARL Domaine de Rochebonne or his duly authorized representative, and the tenant. In case of the impossibility to proceed with the inventory at the arrival, the tenant will have 24 hours to check the inventory displayed and report to the Domaine de Rochebonne anomalies found. After this period, the rented goods will be considered as free from damage upon the tenant's arrival. A contradictory inventory of exit must be established. The tenant accepts that this inventory can be made either with the SARL Domaine de Rochebonne or his agent. If the Domaine de Rochebonne or his agent finds damage, he must inform the tenant within a week.
COVID-19 CANCELLATION POLICY
In the event of cancellation of your stay by French government decision which makes the stay impossible due to one or more restrictions imposed by the French government in view of the COVID-19 pandemic, SARL Domaine de Rochebonne will issue a credit note of the value of the stay booked which is valid for 18 months OR issue a full refund depending on government measures, decisions and regulations at the time. This COVID-19 CANCELLATION POLICY
is only effective in the event that the stay booked becomes impossible as a result of government decisions with regards to the COVID-19 pandemic. Otherwise our standard cancellation policy applies.
CANCELLATION / CURTAILMENT OF STAYS
We would remind you that, in application of the measures set out in article L221-28 et seq. of the French Consumer Code, none of the services offered by Sarl Domaine de Rochebonne are subject to a right of withdrawal. As a result, any cancellation made by the customer after booking and before departure will have the following consequences:
a) CANCELLATION on the tenant's initiative
In the event of a cancellation, up to 90 days prior to your arrival 50% of down payments are refundable. In the event of cancellation 89 days or less prior to your arrival, no down payments are refundable. Charges not included in the rent must be paid at the beginning of your stay.
If the tenant does not appear within 24 hours of the date of arrival indicated on the contract, this contract is canceled and the SARL Domaine de Rochebonne can dispose of its rental. The deposit is also acquired by the SARL Domaine de Rochebonne who can request the payment of the balance of the lease.
b) Termination at the initiative of SARL Domaine de Rochebonne
In the event of cancellation by the SARL Domaine de Rochebonne, THE COMPANY refunds the tenant the full amount paid. The tenant may not claim damages or compensation for the non-pecuniary damage and the financial loss suffered.
c) In case of cancellation during the contract
When the termination of the contract by the SARL Domaine de Rochebonne occurs during the term of the lease, it must be duly justified (failure to pay rent, check without provision issued by the tenant, proven deterioration of leased premises, neighborhood complaints, ... ). This cancellation, which occurs in person by acknowledgment of receipt, causes the departure of the tenant within two hours of the time of receipt of the letter notifying him this decision. In this case, whatever the cause of the termination, the full amount of the rent remains acquired by the SARL Domaine de Rochebonne. SARL Domaine de Rochebonne reserves the right to keep the amount of the deposit in the conditions specified in the paragraph "deposit".
Article 11. Interruption of stay: In case of early termination of the stay by the tenant, and if the liability of the SARL Domaine de Rochebonne is not questioned, there will be no refund, except the deposit.
Article 12. Insurance: The SARL Domaine de Rochebonne has a professional civil liability insurance with MMA PRO PME Policy Number: 146705093
Article 13. Disputes: Any complaint must be sent as soon as possible to the Domaine de Rochebonne, which will intervene to promote the amicable settlement of disputes:
- if the contract was signed by SARL Domaine de Rochebonne and the tenant,
- if the complaint is made in the first three days after arrival, for any dispute concerning the state of the premises or the description,
- at the end of the stay for all other disputes.
For all disputes that arise from the execution or interruption of this contract, only the Courts of the jurisdiction of the location of the building object of the lease are competent.